Politique de remboursement

At Dust + Disco Ltd., we believe good things are worth the wait — but not for too long. Every order is packed with care and shipped from our studio as quickly as possible so your new favorites can make their way to golden hour, girls’ night, and everywhere in between.

Processing Times

Orders are typically processed within 3–5 business days (excluding weekends and holidays). During launches, sales, or high-volume periods, processing times may be slightly longer. Orders typically arrive within 5-10 days after order is initially placed.

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates + Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method. All orders are shipped via USPS.

Estimated delivery times once package is in transit:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, or holiday volume.

Tracking information will be sent to the email address provided at checkout once your order has been shipped so you can follow your package every step of the way.

Lost, Delayed, or Stolen Packages

Once a package has been handed off to the shipping carrier, Dust + Disco Ltd. is not responsible for lost, stolen, or delayed packages.

If your tracking shows delivered but your package is missing, we recommend:

Checking with neighbors or your local mail carrier
Waiting 24 hours, as carriers sometimes mark packages delivered early
Filing a claim directly with the shipping carrier

Of course, if you need help, reach out to us and we’ll do our best to assist!

My order arrived damaged or incorrect

Please contact us within 7 days of receiving your order. Send us your order number and what is damaged or incorrect with your order so we can assist in rectifying the problem in a timely manner.

Return Shipping + Exchanges

Buyer is responsible for return shipping costs related to returns or exchange unrelated to item arriving damaged or incorrect.

If unhappy with order, contact us within 14 days of receiving your order for exchange, store credit, or refund. Shipping costs are non-refundable for any returns not related to items arriving damaged or incorrect.

Please note that returns will need to be sent to the following address:

12140 E Kepner Place

Aurora, CO 80012

Return Processing Times

Returns are processed as quickly as possible once received. Please allow 3–5 business days for your return to be inspected and processed after it arrives back to us.

If your return is approved for a refund, please note that the timing of funds being posted back to your account depends on your bank or payment provider.

If your return if approved for a store exchange or credit the funds will be applied to your account immediately after return is inspected and processed. You will receive an email with notification of funds in your account and/or re-shipment of new order.

Incorrect Addresses

Please double-check your shipping information before placing your order. Dust + Disco Ltd. is not responsible for orders shipped to incorrectly entered addresses.

If an order is returned to sender due to an incorrect or incomplete shipping address provided at checkout, the customer is responsible for any additional shipping costs required to resend the package.

Orders returned due to incorrect or incomplete shipping addresses are not eligible for a refund or exchange, only store credit will be issued if buyer decides they do not want the original order re-shipped to the correct address.

Orders lost in transit for incorrect shipping information provided on order are not eligible for refunds, exchanges, or store credit.

If you notice a mistake, contact us as soon as possible at info@dustanddisco.com. We cannot guarantee changes but will do our best to make the correction prior to processing your order.